DIGITAL GUILD

Digital Guild Privacy Notice

Introduction

The Digital Guild is a Data Processor (contactable at Digital Guild, ALC 19, East Sussex College Group, Cross Levels Way, East Sussex, BN21 2UF), treat the safety and user control of data as a high priority. We comply with all relevant data protection and privacy laws for the United Kingdom and the EU, including GDPR. This document covers the data we collect to provide the Digital Guild service, how it is processed (used, shown to others and deleted), and your rights when it comes to your data. This covers the use of the Digital Guild platform (https://www.thedigitalguild.co.uk) and messages by email.

What personal information may we collect about you?

The majority of data we hold on users is made up of information entered into the Digital Guild website. We also collect cookies when you visit the Digital Guild website.

Below is a list of the types of data we collect, for employers, learning providers and learners:

  • Your contact details, including your name, date of birth, title, postal address, telephone number(s) and email address. This is so we can contact you if needed. For businesses, this will be the name of your business, the address, phone and email of that business, a logo and the details if a person to act as a contact.
  • As a learner, your age, gender and current place of study/work if applicable. These are collected to complete your profile. Where applicable, this will also include your previous work experience.
  • As a learner, a photo of yourself to act as your profile picture. This is to allow you to create a professional public facing online profile.  
  • As a learner, a summary profile statement, interests, hobbies and any volunteering or extra-curricular activities you do, entered into your profile as a learner. This is to help present a more complete picture of you to employers.
  • As a business, details of work experience opportunities you wish to offer via the Digital Guild. This will also include the skills you require an applicant to have earned on the website.
  • As a learner, the evidence that you submit to claim a “skill”. This can be in a variety of formats not limited to audio/visual, written or linked from the web. This is used to assess if you meet the assessment criteria.
  • As a learner, a record of applications for work experience made through the Digital Guild website. This is to process those applications.
  • As a learner, your self evaluation and responses to a questionnaire on evaluating your workplace after a placement. This is to help improve the quality of placements offered through the DIgital Guild.
  • A record of all work experience completed through the Digital Guild, either as an learner or the employer giving the experience.
  • Details of a work plan agreed between the person undertaking work experience and a member of curriculum staff. This is for positions with workplace assessment under the new T Levels.
  • Details of problems reported, either as a learner, learning provider or employer. These are to help resolve concerns and disputes, and the relevant forms detail who this information is shared with.

How do we use your personal information?

The data we collect is used for the stated purposes above. This is to provide learners, learning providers and employers with the service of matching candidates up to work experience opportunities and tracking their progress. This data is shared with education providers, and where stated with employers.

The information we have collected will be used to:

  • Show you relevant work experience opportunities based on your skills and your career aspirations
  • Enable the setting up of, application to and matching of work experience opportunities;
  • Effectively respond to any queries you might contact us about
  • Investigate any problems or complaints that arise through use of the platform;
  • Audit the platform for how effective the service it is providing is;
  • Process information that is required or requested by regulatory or law enforcement bodies
  • Obtain your views on the quality of the Digital Guild;
  • Any other processing you have given your consent to, such as email newsletters.

Who has access to your personal information?

The information you supply to us is processed as explained in this document. Information you enter on your “public” profile and skills you earn are visible to all users of the Digital Guild.  

Your personal information will not be shared with any third parties.

We may use anonymised data to report on trends in demand for particular job markets.

Information security

The Digital Guild is committed to data security and transparency with users.  In the event of a data breach, we are committed to notifying all affected users as soon as we become aware of the issue, and working with relevant legal and law enforcement agencies.

Your data stored on the Digital Guild platform will not be transferred outside of the EEA (European Economic Area).

How long will you keep my personal information?

We keep information for as long as it is useful to you or legally required by your education provider. Accounts will not be deleted unless or until a request is made by their owner. This is so users can return to the platform at a later time and access their evidence.

What rights do I have with regards to my personal data?

Under GDPR and other data laws, you have the right to request any of the below in writing via the above address.

  • You have the right to access the information we hold about you. This includes who else can view this information and where it came from.
  • You have the right to correct any information we hold about you. For example, if what we have is out of date, incomplete or just isn’t correct. In this instance, contact us as soon as possible and we will fix it.
  • You have the right  to have your information deleted. When we receive a request like this, we will confirm with you as soon as possible it has either:
    • been deleted;
    • not been able to be deleted for legal reasons, and what those are.
  • For data you have given to us, you have the right to ask for that data to be passed to another organisation, or “data controller”. To do this, contact us and we will handle your request.
  • You have the right to withdraw your consent at any time from the Digital Guild.

Please note, due to the requirements of the platform, any request to stop processing or delete your data will mean you will not be able to use the platform. In this instance, you would need to withdraw your consent from the Digital Guild.

The Digital Guild may be unable to comply with a request to remove your data or account if it is contracted to supply you with that account via your education provider. In this case, please contact your provider to make your request.  

If you are no longer being provided with access to the Digital Guild through an education provider, please make all requests directly to us via our support page linked below.

Any request will be dealt with within 30 days of being recieved. To contact us directly with a request, query or complaint, please visit https://www.thedigitalguild.co.uk/support/.

Consent

The Digital Guild requires you to consent to the use of your data as presented in this document to provide its services to you. By opting in, you are agreeing we may use your data to enable you to use the platform. Should you decide to withdraw this consent, we will immediately cease the above unless there is a legal reason we cannot. If we can’t, we will tell you why.

What can I do if I am not satisfied with how my personal information is processed?

If for whatever reason you are unhappy with the way the Digital Guild has collected or used your data, please contact us and we will work to resolve your concerns. You also have the right to contact your local Data Protection Authority. For more information see www.ico.org.uk/concerns.

Digital Guild Cookies policy

We use cookies to enhance your use of the Digital Guild website. You can refuse some or all cookies in your web browser using the dialog box that appears or in your browser settings. Please be aware that refusing cookies may cause parts of the Digital Guild to not function as intended.

If you have any questions regarding this document, please don’t hesitate to get in touch. You can reach us via https://www.thedigitalguild.co.uk/support/.